Dear Customer,

in oder to provide you with a fast and efficient service please fill the service request form below.

We'll give you feedback within 24 hours during our regular working time.


Please fill in this service request with the applicable information as far as possible.
This will help us speeding up the cycle time.

Is the device part of a test system?

How does the error occur?

- If a particular load point is set:


Have there been changes to the device or test system shortly before the error occurred?

If possible, please give us further detailed information concerning the error's occurrence

Would you like a quote

We take care!

Please pay attention on the following points while shipping to us:
 
1. Shipping Address:
ZERA GmbH
Service department
Kellerstr 6.
D-53639
Koenigswinter Germany


2. Please send packing list and proforma invoice for customs purpose
to our service fax (+49 2223 704 167) or by e-mail


3. Packing list and proforma invoice must have model no. and serial no.


4. Reason: For repairing and testing


5. Freight should be prepaid from your location to Cologne (CGN)


6. Please arrange good packing and also insure the goods for any transportation damage.


7. Airport destination should be Cologne/Bonn Airport (CGN).


8. Our Clearing agent is:
KUEHNE+NAGEL (AG & Co.) KG
i.V. Hans H. Huber (Cgn AI)
Luftfracht Import
Luetticher Strasse 12
53842 Troisdorf
Tel: +49 (0)2241-39776-31
Fax: +49 (0)2241-39776-29
Email: hans.huber@kuehne-nagel.com

www.kuehne-nagel.de
(but you can choose a forwarder as you like)