Your equipment has a failure?

Before you are going to send your equipment for servicing to us, please complete our CALL form and send the refilled form to service@zera.de. In the following you will receive a CALL number. Please note down the provided CALL number clearly on the package and on your accompanied documents (packing list, proforma invoice, etc.).


Discontinuation of devices (> 10 years)

For devices older than 10 years, we can unfortunately no longer supply you with spare parts. Please click here to get more information displayed.

zera Icon Service

More information in our product section

In our product section you will find more detailed information about our >> repairs and maintenance.



So that we can answer your service question as fast as possible, please use our CALL-form. Please download here.

Delivery address

Please arrange professional packing and send the equipment including documents to the following address:

Abteilung Service
Humboldtstr. 2a
53639 Königswinter