Device defective?
Before you send your defective device to us, please fill out our CALL form and send it to service@zera.deYou will then receive a CALL number from us. Please write the CALL number clearly on the package and the accompanying letter.
Discontinuation of devices (> 10 years)
Unfortunately, we can no longer supply spare parts for devices older than 10 years. Please click hereto see more information.
More in the product area
In our product section you will find further detailed information about our >> Repairs and maintenance.
CALL form
To ensure we can respond to your service request as quickly as possible, please use our CALL form. Please click here >>DOWNLOAD the CALL form.
delivery address
Please send the defective device, including the accompanying letter, well packaged to the following address:
ZERA GmbH
Service Department
Humboldtstrasse 2a
53639 Koenigswinter
Germany