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Device defective?

Before you send your defective device to us, please fill out our CALL form and send it to service@zera.deYou will then receive a CALL number from us. Please write the CALL number clearly on the package and the accompanying letter.

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Discontinuation of devices (> 10 years)

Unfortunately, we can no longer supply spare parts for devices older than 10 years. Please click hereto see more information.

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More in the product area

In our product section you will find further detailed information about our >> Repairs and maintenance.

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CALL form

To ensure we can respond to your service request as quickly as possible, please use our CALL form. Please click here >>DOWNLOAD the CALL form.

delivery address

Please send the defective device, including the accompanying letter, well packaged to the following address:

ZERA GmbH
Service Department
Humboldtstrasse 2a
53639 Koenigswinter
Germany